Generic Increasing Customer loyalty

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How do you keep your customers coming back-and get them to bring others?\r\n\r\n \r\n\r\nIf you need the best practices and ideas for making your customers loyal and profitable--but don\'t have time to find them--this book is for you. Here are nine inspiring and useful perspectives, all in one place.\r\n\r\n \r\n\r\n \r\n\r\nThis collection of HBR articles will help you:\r\n\r\n \r\n\r\n- Turn angry customers into loyal advocates\r\n\r\n \r\n\r\n- Get more people to recommend you\r\n\r\n \r\n\r\n- Boost customer satisfaction by satisfying your employees\r\n\r\n \r\n\r\n- Focus on profitable customers--whether they\'re loyal or not\r\n\r\n \r\n\r\n- Invest in the right CRM technology for your business\r\n\r\n \r\n\r\n- Mine customer data for more effective marketing\r\n\r\n \r\n\r\n- Increase your customers\' lifetime value

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